The objective was to unify five separate servicing sites, all on disparate, and in some cases externally, vendor hosted platforms. The goals were to lower servicing calls, increase cross-sell conversions, and customer-satisfaction scores. The end result was a simple, clean interface, enabling different sources of account and transaction data to behave the same way. We did this by serving data from various platforms through a middle-layer platform that effectively divorced the front end from the sundry back ends. Unfortunately, the project did not come to fruition, but I am proud of the collaborative effort across business and technology groups to solve a complicated user-experience and technology problem.